SOLUTION BLUEPRINT / AI · Customer Service
Arabic AI Assistant on WhatsApp
In Saudi Arabia, WhatsApp is often the first channel customers use to ask about orders, prices and availability. This blueprint shows how we deploy an AI assistant that answers routine questions in Arabic and English and hands complex conversations to your team.
01 / THE CHALLENGE
What usually needs to change.
- Customer-service staff spend hours answering the same questions
- Messages that arrive after hours wait until the next working day
- Answers are inconsistent across team members
- Order-status questions require manual look-ups
02 / OUR APPROACH
How Origin Ecommerce delivers it.
- Identify the most frequent question types from real conversation history
- Build an assistant grounded in your products, policies and order data, with guardrails
- Connect it to the WhatsApp Business Platform and your store or CRM
- Route conversations to a person whenever the assistant is unsure or the customer asks
03 / TECHNOLOGY & SERVICES
Typical stack
WhatsApp Business PlatformLarge Language ModelsStore / CRM APIsHuman Hand-off
Services
Use-case AssessmentConversation DesignIntegrationTesting & Monitoring
04 / HOW WE MEASURE SUCCESS
The KPIs we track.
- Share of conversations resolved without human intervention
- First-response time, including outside working hours
- Customer-service hours saved per week
- Customer satisfaction on assisted conversations